Iberostar said it is cooperating with authorities.
“The safety and security of guests is utmost priority for us,” it said in a statement. ” We are deeply saddened by this incident and reiterate our deepest sympathies and condolences to the family.”
Mexico’s tourism secretary, Marisol Venegas, said the nation has not received any complaint or criminal case on the subject. She said the region receives 11 million tourists a year at more than 98,000 hotel rooms, and adheres to strict quality measures.
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